Policy maintance/Surname updates.

Can someone teach Motlagae Rapoo some customer service ettiquette, even if the customer can be how but does not give her a right to disconnect chats, she did that twice to me to me. First i ignored let it fly 2nd time, i want o show her that im a valuable customer to Avbov, i also work in a call centre enviroment. We are currently busy chatting with another customer, please stay on the line we will be with you momentarily 3:10 PM Motlagae.Rapoo Connected 3:10 PM Motlagae.Rapoo Disconnected 3:10 PM Chat Ended

Above is the 2nd chat that she disconnected because she saw my name and surname, if this is how Avbob wants their clients to be treated its a shame indeed.

I have been sending emails since yesterday but every agent tells me nothing on the *** email. Only Motlagae confrimed she got the docs but she never udated is requested.

Inever expected such from Avbob, can someone contact me urgently i have also added a new member on my policy.