POLICY CLAIM REBUR*****T

I have a policy with AVBOB, and we had a funeral in January. We requested a Basic Free Funeral from them, which implies the are no additional charges and there is free transportation. So, they were to pay me the full insured amount of the dependant. The branch that was assisting with the funeral arrangements was AVBOB in Mdantsane, under East London. The person in particular that was assisting us at the branch was Nomathemba Booi.

AVBOB charged us for the transport that is free, and we were charged copies of death certificate that we never made and pamphlets which one of AVBOB consultant said it part of the Free Funeral package. I therefore laid a complaint on their complaints department; and gave all the proof I have with a quote stating the charges. Their investigation came back stating that they are no irregularities that were found on the applicable funeral benefits. In all they do not find fault in the *****, and they don't care that I have submitted proof of charges. I even called several times in the customer service line and all the consultant stated what my contract policy says, that transporting the deceased with South Africa is free.

AVBOB didn't pay the full amount the dependant was covered with.