Policy Cancellation

I app**** for a funeral cover with Avbob, before I can receive any confirmation of the policy and documentation they deducted money from my account. I asked them to add more beneficiaries on the cover - my parents were added except for my spouse, they took forever to respond regarding addition of my spouse. I then sent an e-mail with a cancellation letter to their customer service requesting cancellation of my policy on the 23rd September and again on the 30th September - still no response. Money was deducted in October and now in November. <br> <br> I then contacted their call centre on 2nd November and spoke to a lady by the name of Iris. She asked that I fax my bank statement to them for attention: Vinolia. It's the 9th and I haven't received any acknowledgement of receipt of all those documents, cancellation of my policy and confirmation/commitment for a full refund.<br> <br> They are quick to deduct money from people's accounts but provide ****py service!!!!