Please Pay Bank My Money.

I have policies with AVBOB. We agreed that all the premiums would be deducted on the 25th of each month but to my surprise, I December the deductions went off on 15 December 2018. They tried to run you debit orders on 13, 14 and 15 December 2018; with only 15 December finally being successful. Due to suck actions; the bank charged me R240 for (#ITEM PAID NO FUNDS). I have tried to call the call Centre with no success and have been made to hold on the phone for a long time when I insist I need to speak to someone who can resolve the issue. I spoke to Morne and then Zelda to still no success.

I have been told I am on a revolving debit order meaning my account is being tracked; my worry is who authorized the tracking of my account as this was never communicated to me or even on the signed agreement.

This too me is also theft in a sense; they will be earning interest on the money that is not due to them; collectively with other debit orders, that should be some big figures.

All I am looking is my refund for the bank charges or this matter will be on the Ombudsman.

The worrying part is that now they want me to send my bank statement to them proving he bank charges and they will not accept anything else. I see no relevance on why I should send confidential information; especially to someone I am not borrowing from and this is not fault of mine.

Zandisile Ndlela **********