Payout issue

I have 5 policies with Avbob that I took years back. All was well whilst paying the premium until my uncle passes on. I submitted all required documents on 19/01/2021, however, they failed to liaison with me. I had and still calling them even today to follow up on my payout. I followed-up today, my claim is still not processed nor assigned to any person. My concern is that I still have 3 policies with them and I cannot cancel with them because it will basically means that I am flushing the money I've contributed the past years. My loss is like a joke. The pain I'm going through is unbearable.