1 reviews | Active since Aug 2013

30 Nov 2017, 09:00

Payment of surrender value

Item: AVBOB Mutual Assurance Society
Rating: 1
Author: BOIKIE D

My recent experience with AVBOB has been nothing but unpleasant. I've been waiting for three (3) weeks for the said company to pay me the surrender value of two (2) policies after I was told it will take between five (5) and seven (7) working days. I've had to go to the local branch three (3) of four (4) times each time for something different because there's always something outstanding that I wasn't told about. This has been a nightmare which I can't wait to wake from. You guys need to improve because this kind of service won't cut it. As things stand, I wouldn't recommend AVBOB to anyone.

Helpful (0)

Replies (6)

AVBOB Mutual Assurance Society's replyOfficial

01 Dec 2017, 08:54

Dear Monamoli.dan,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

AVBOB Mutual Assurance Society's reply01 Dec 2017, 08:54

Official

Dear Monamoli.dan,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

BOIKIE D's updateReviewer Update

06 Dec 2017, 14:35

Today is the 6th and the matter is still not resolved. Wow AVBOB, you gave the word incompetence another meaning .

BOIKIE D's update06 Dec 2017, 14:35

Reviewer Update

Today is the 6th and the matter is still not resolved. Wow AVBOB, you gave the word incompetence another meaning .

AVBOB Mutual Assurance Society's replyOfficial

06 Dec 2017, 16:24

Dear Monamoli.dan,

We apologise for the delay in resolution of your complaint.

The matter is still pending and a resolution will be confirmed as soon as possible.

Kind Regards,

AVBOB Mutual Assurance Society's reply06 Dec 2017, 16:24

Official

Dear Monamoli.dan,

We apologise for the delay in resolution of your complaint.

The matter is still pending and a resolution will be confirmed as soon as possible.

Kind Regards,

BOIKIE D's updateReviewer Update

06 Dec 2017, 16:48

With all due respect, such statements as the above are patronizing. The fact is you are yet to deliver on what was promised. I still maintain your customer service leaves a lot to be desired.

BOIKIE D's update06 Dec 2017, 16:48

Reviewer Update

With all due respect, such statements as the above are patronizing. The fact is you are yet to deliver on what was promised. I still maintain your customer service leaves a lot to be desired.

BOIKIE D's updateReviewer Update

14 Dec 2017, 08:43

Since 13/11/2017 till now, this small matter is still not resolved. I don't think I can ever trust this company with a loved one's funeral. Also, it is not only the amount of time is taking them to deal with this issue, it is also the manner in which the matter has been dealt with that leaves a bitter taste in my mouth. Useless is an understatement!

BOIKIE D's update14 Dec 2017, 08:43

Reviewer Update

AVBOB Mutual Assurance Society's replyOfficial

20 Dec 2017, 15:05

Dear monamoli.dan,

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department

AVBOB Mutual Assurance Society's reply20 Dec 2017, 15:05

Official

Dear monamoli.dan,

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department