PAYMENT NOT RECEIVED

Good day, My mom passed away on 15th October 2022. We had 2 policies at Avbob to cover the expenses. I paid 1 and my brother the 2nd policy. After we submitted all the documents on the 18th we are still waiting for the payment on policy GT***X9. (JSW Pretorius) I called Kempton Park branch and was told that they are extremely busy. This is absolute bad service, what if I needed this money to cover expenses for the funeral, or must people wait for over 2 weeks to receive their settlement and only then bury their loved ones? That is not what the content explains it states payment within 48hr. The policy was sold to me within 5 min it did not take 2 weeks to settle the sale. This is a absolute insult to the family dealing with the loss of a parent as well as the financial implication the family has to deal with. The amount that Avbob paid to my brother was also not the correct refund, and on my policy I paid nothing was received. Avbob should be ashamed leaving families in financial distress after 5 years of paying the funeral plan every month. Thank you Regards

GM Meyer