Pathetic service with no replies to emails!!!

Item: AVBOB Mutual Assurance Society
Rating: 1
Author: R K

My husband has a policy from AVBOB. He has been mailing them to cancel this policy since 21 April 2022. With a copy of ID and signed cancellation letter - every time he just get an automatic reply saying some one will get back to him, but up to date still nobody has even rep****. But end of April the debit order was still deducted, even though there has been many emails to ask for the cancellation of the policy.

What more does he have to do to cancel this policy?????

Helpful (0)

Replies (3)

AVBOB Mutual Assurance Society's replyOfficial

18 May 2022, 10:24

Dear R Kruger,

We thank you for making us aware of your complaint.

Information about your complaint has been emailed to you.
Kind Regards,
AVBOB Complaints Department

AVBOB Mutual Assurance Society's reply18 May 2022, 10:24

Official

Dear R Kruger,

We thank you for making us aware of your complaint.

Information about your complaint has been emailed to you.
Kind Regards,
AVBOB Complaints Department

R K's updateReviewer Update

20 May 2022, 19:07

Thanks to Azelea Mitchell that phoned me the following morning and assisted with the problem.

R K's update20 May 2022, 19:07

Reviewer Update

Thanks to Azelea Mitchell that phoned me the following morning and assisted with the problem.

AVBOB Mutual Assurance Society's replyOfficial

23 May 2022, 11:43

Dear R Kruger,

Your comment has been acknowledged and noted.

Regards.

AVBOB Mutual Assurance Society's reply23 May 2022, 11:43

Official

Dear R Kruger,

Your comment has been acknowledged and noted.

Regards.