Pathetic service from the word go

Pathetic service from the word go 1stly how can you send an undertaker with only 1 person, from the time we called to ask for an undertaker your service was horrible. What happens in cases where by there is no male figure in the house, does it mean the females will have to help carry a dead body??? 2ndly, when we went to claim at your offices in Chiawelo, there was only one person working. A big company like Avbob that knows that you have hundreds of clients and you only appoint one consultant to be at a branch, he was consulting with clients and being at reception and answering people’s questions and answering calls. How is that possible???? Why appoint one person at a branch???? 3rdly, when my family went to the mortuary to wash the body on Thursday at Orlando, the fridge was NOT cold, your fridges are NOT cold!!! how do you explain the fact that the diseased body is in a fridge but still bleeding from their ears, nose, eyes and mouth. The place is stinky dirty, the body was decomposing and the body was smelly while in the mortuary. How the hell do you explain that? The person who works there was even rude and not helpful. I have had several people telling me about this experience but refused to believe, sadly I had to experience it myself. Oh and guess what??? the coffin broke on our way to the graveside which shows that the wood you use is clearly not strong enough, I guess you wanted us experiencing a case where a dead body falls out of the coffin. Lastly, when we went to the graveside the grave marker had the incorrect date of birth, how do you explain that??? Throughout the week we provided all the necessary documents and correct details but you still captured the incorrect details. I am very disappointed at your service, its so sad that at the time when we need you the most it’s the time where everything just goes so bad from the beginning till end. I will never recommend your service to anyone, maybe when it comes to pay out it will be better but arranging the funeral its soooooo pathetic and disappointing. I am so disgusted at your service.