Pathetic service from Avbob

Good morning

Very disappointed by Avbob. Around 18 May I started querying about a family member who was not on my policy, I was told I never added him and I needed to go to the branch for him to be added. I was told my nearest branch would be Brits. I went there 21 May and at first they wanted to send me back saying the lady working with this was not at work due to lockdown though I had enquired to your HO and they told me I could go to Brits. They eventually helped by completing an AL form that was going to be sent to HO and they said I should call in a week or 2 the quotes would have been back for me to accept and sign.

I spoke to a lady on 25 May who promised to give me a callback but never did. 26 May I spoke to another lady who said the documents were ready, I could go to Brits or Pretoria for assistance. Yesterday 8 June I went to Brits and now they can't even find the form I filled in on the 21st. They made me redo the form though I told them I had just spoken to a guy at HO who said they already had that form, I just needed the conversion form. Not even a form of apology that they have lost my form, disturbing.

Now I am told to drive to Brits again in a week's time. This is pathetic. I must go up and down and expose myself to the Corona virus, what about my time and money being wasted?

Why can't this conversion be done online given the times we're living in.

Totally not satisfied