Pathetic service

What a pathetic service i received from Avbob, submitted my cash claim at Quenstown branch on 30/08/2021.Did not receive any follow-up or update from since then. On 02/09/2021 decided to phone them only to be told by the call center agent my claim was not submitted and branch can not find my documents. Branch called after 2hours to tell me the lady whom was assisting me is not in and their system was down . Why did they not phone me or email me to inform me. Best part is that they claim to have communicated with my sister whom visited the branch yesterday. Haibo kanti what am i to these people which they did not. Don't i deserve to be treated as individual client regardless we are family. I am disappointed because even on email they can not say when am i going to get my money instead i receive automated email after that the cansultant see what he/she want to see.