Pathetic service and they are full of lies!

I cancelled my funeral policy with Avbob on the 29/04/2020, the consultant that advise me what the procedure was had told me that I will be refunded what I have already paid for!! Today is the 8th July 2020 and I dork have my money in my account!!! I have sent through all relevant documents including my bank statement, ID copy and cancelation letter signed by myself!!! Lerato is the only person who has been in contact with me because apparently there was an issue where by my April payment go through which I sent proof of that it did!!! Sharozan absolutely useless!!! She told me that an investigation was in process and they were listening to the call when I called to cancel my policy because the consultant was new and that she made a mistake! There after Xolani would call me guess??? I sent a number of e-mails and the lot person that responded was Lerato with a telephone call!!! Xolani Mfeka I sent you a number of e-email as well and you still haven’t returned my call since the last email 2 weeks ago! I WILL NOW HANDLE THIS MY WAY BECAUSE I GAVE AVBOB MORE THAN ENOUGH TIME!! my patience has officially run out!! I WANT MY MONEY BACK WITH 24hrs IN MY ACCOUNT!