Pathetic service and ********

I have logged a complaint in 2021 early if not mistaken for a policy that is NOT mine that has been busy debiting from my payslips... After couple of weeks it was stopped and I was refunded. Last year 2021 June the very same policy came back and started debiting again I only realised this November 2021. I spoke to a consultant and asked her to log a complaint for me cause I have had enough of this. Called her and she said they never responded to her and yet she is an AVBOB consultant. Now I logged it myself with all my payslips stupid policy is still debiting to date. And I call in today at AVBOB and they tell me to wait a 6 week turn around time. What bull**** is that. It does not take AVBOB even a day to debit / my money but yet it will take 6weeks for them to STOP and return my funds. They practically owe me R2765. 00 if I'm not mistaken. I have had it with them.