Pathetic Service

I cancelled my policy with avbob on the 06/06/2023 it still was not cancelled I sent an enquiry via email to their customer care on the 21 July till to date I only received acknowledgment of my email, end July I was debited again. I called on the 2/08/2023 spoke to Prince I enquired why was my policy not cancelled, why was I not sent proof of cancellation as per my request & why was I debited even after cancellation he than forwarded me the proof of policy cancellation but till to date he is enquiring why I was debited 🤷♀️