LM
Luseka M
1 reviews | Active since Jul 2020
21 Jan 2021, 16:40
Pathetic service
My father passed away on Monday, his girlfriend went to claim from Avbob only to find out that I am the beneficiary. A claim was processed in JHB Alexander branch. As a family we requested that original documents (death certificate, ID, Notice of DEATH) be transported with the Driver and deceased to KZN ULundi,only to find out that the deceased's body arrived without his original documents. Yesterday (20/01/2021) a bonus amount was supposedly processed and sent to my number, but up until now I have not received an sms notification. Your service is really bad.
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AVBOB Mutual Assurance Society's replyOfficial
22 Jan 2021, 09:59 Dear Luseka Mhlungu
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply22 Jan 2021, 09:59
Official
Dear Luseka Mhlungu
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department