PATHETHIC AND *********

<p>I have been waiting for my cash back from the first week of December 2016 up until today I have not received it. I received an SMS late December 2016 that I must submit banking details and I'd copy and mind you that time I was already on holiday, when I came back last week I went to their offices in Johannesburg to submit the proof of banking details and the I'd copy , I was told that the money would be in the account within 2 weeks. Today I made a call a to the office to find out about other services on my policy , I asked the gentleman who was helping on the phone to check the progress on my cash back payment, Nd he told me that there are outstanding documents that I need to submitt which are the bank statements not the proof of banking details. The question is why wasn't I told when I submitted the proof of statement in the first place?????, why do I have to sit on the phone using my airtime to find out that you can't pay me my money?????? If you guys are claiming that you're paying cash back after five years why do I have to hustle to get that cash back???? does it worth it???? It was supposed to be in the my account on the first week of December 2016 not January 2017.</p>