Pain Increasers in time of need.

My mother's casket was changed last minute and i was told by the pta north branch manager that i will be getting some refund on the difference. After seeing the"new" casket i agreed to proceed with it. After the funeral he started avoiding me. First he blamed head office, then he would say tomorrow, tomorrow, next week "i have his emails". Then when I would call he would always be out according to branch staff. Anyway I then called head office to seek assistance as apparently they were the reason my money was not being paid. They claimed to know nothing about the matter so i asked to lodge a complaint after explaining telephonically. By the way abvob call centre doesn't answer your calls unless you select new business deal. They are ****** like that. Then i was eventually told to write an email to the complaints department. I didn't get an automated response, I did not get any call or resolution 2 months later. I advise everyone to be cautious or stay away from them. Your painful moment will be more agonizing.🤞. I have not even mentioned the 6 days delay on getting a death certificate and wrong items in the quote and false information about what the items were from their sales people. I want to forget them. So their Head Office is as useless as the branches. Wow. 😡