AS
Amee S
1 reviews | Active since Dec 2021
24 Dec 2021, 07:42
P
My mother who had a policy passed away on the 12-12-21 until today we haven't received her claim. Today is 24-12-21 not the immediate R2500 and not the rest of our cl. They did her memorial service on Wednesday 22-12-21 but haven't received the claim. It's Christmas tomorrow and heart breaking enough now we have difficulty getting her money. 1st they said it's in process 2 days later they said it's finalized. It's been 12 days andnothing
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AVBOB Mutual Assurance Society's replyOfficial
24 Dec 2021, 11:32Dear Amee Sylvester,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to the nominated beneficiary in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to the nominated beneficiary in due course.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply24 Dec 2021, 11:32
Official
Dear Amee Sylvester,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to the nominated beneficiary in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to the nominated beneficiary in due course.
Kind Regards,
AVBOB Complaints Department
Best regards,