Overdue Refund

Hello Peter I would like to share such a terrible experience I have with AVBOB. Firstly, they ********ly registered a funeral policy under my name without concern. Then, ealier this year (January) "my so called policy" started debiting on my persal. And that happened two consecutive months. During the month of February, I cancelled the stop order with my HR department. I then went to above mentioned company to lay a complaint and requested my money back. Till today I haven't received my money and, I always phone and follow up with the case. No luck still. All they keep saying is, I must send them my bank statement and I've done that more than 2 times if I'm not mistaken but still.... I'm now tired please somebody intervene. Thanks Andile