FM
Fundile M
1 reviews | Active since Jan 2018
04 Jan 2022, 08:46
Outstanding payment on a funeral claim
I submitted a claim in October 2021 and I had 2 policies there, those policies were having benefits witch I didn't receive on claim stage. I've been following up since November 2021, everytime I call in they apologize and someone will call me. I called 3 times or more and they never called me at all, I must keep calling whereby they paid some of claim and I've waiting for them to pay the remainder. We were fine till now and it's January 2022, how can I do referral when I'm not happy and people ask the experience from someone who had claimed before if the company is reliable or not and at this stage of processing things.
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Replies (5)0
Replies (5)
AVBOB Mutual Assurance Society's replyOfficial
04 Jan 2022, 14:27Dear Fundile Mapongwana
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply04 Jan 2022, 14:27
Official
Dear Fundile Mapongwana
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
FM
Fundile M's updateReviewer Update
12 Jan 2022, 09:45Good day, I was hoping to be contacted by now already since I called in last week but nothing has happened. It's been 1 week since they the lady I spoke with on the phone will get back to me asap cause everyone keep saying they've sent email to claims department the matter has been excalleted further.
I guess there's poor management in that department as it should been resolved long time in November month last year 2021 or it's a way of not pay people what's due to them.Reply · Delete · 1m
I guess there's poor management in that department as it should been resolved long time in November month last year 2021 or it's a way of not pay people what's due to them.Reply · Delete · 1m
FM
Fundile M's update12 Jan 2022, 09:45
Reviewer Update
Good day, I was hoping to be contacted by now already since I called in last week but nothing has happened. It's been 1 week since they the lady I spoke with on the phone will get back to me asap cause everyone keep saying they've sent email to claims department the matter has been excalleted further.
I guess there's poor management in that department as it should been resolved long time in November month last year 2021 or it's a way of not pay people what's due to them.Reply · Delete · 1m
I guess there's poor management in that department as it should been resolved long time in November month last year 2021 or it's a way of not pay people what's due to them.Reply · Delete · 1m
AVBOB Mutual Assurance Society's replyOfficial
13 Jan 2022, 16:37Dear Fundile Mapongwana,
Your comment has been noted and referred to our Claims department for their immediate attention.
Kind regards,
AVBOB Complaints Department
Your comment has been noted and referred to our Claims department for their immediate attention.
Kind regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply13 Jan 2022, 16:37
Official
Dear Fundile Mapongwana,
Your comment has been noted and referred to our Claims department for their immediate attention.
Kind regards,
AVBOB Complaints Department
Your comment has been noted and referred to our Claims department for their immediate attention.
Kind regards,
AVBOB Complaints Department
FM
Fundile M's updateReviewer Update
31 Jan 2022, 13:33Good day, it's a 2nd month now still waiting for a correspondence from Avbob and I never received their call as promised.
Tomorrow it will be 3rd month waiting to be paid the benefits no 1 is bothered to call me, claims, customer service department nothing has changed.
Tomorrow it will be 3rd month waiting to be paid the benefits no 1 is bothered to call me, claims, customer service department nothing has changed.
FM
Fundile M's update31 Jan 2022, 13:33
Reviewer Update
Good day, it's a 2nd month now still waiting for a correspondence from Avbob and I never received their call as promised.
Tomorrow it will be 3rd month waiting to be paid the benefits no 1 is bothered to call me, claims, customer service department nothing has changed.
Tomorrow it will be 3rd month waiting to be paid the benefits no 1 is bothered to call me, claims, customer service department nothing has changed.
AVBOB Mutual Assurance Society's replyOfficial
31 Jan 2022, 16:22Dear Fundile Mapongwana,
Your comment has been noted and referred to our Claims department for their immediate attention.
Kind regards,
AVBOB Complaints Department
Your comment has been noted and referred to our Claims department for their immediate attention.
Kind regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply31 Jan 2022, 16:22
Official
Dear Fundile Mapongwana,
Your comment has been noted and referred to our Claims department for their immediate attention.
Kind regards,
AVBOB Complaints Department
Your comment has been noted and referred to our Claims department for their immediate attention.
Kind regards,
AVBOB Complaints Department