GR
Gail R
1 reviews | Active since Nov 2024
15 May 2025, 08:50
Outstanding Payment Not Recieved By Begrieved Policy Holder
I had a death in the family on 29th of April 2025. As per Nonto from Avbob at the Pinetown branch she advised me that the deceased qualifies for the free funeral benefit.
I received a statement confirming the amount that is due to me which is R9048. On the 14th of May 2025 I received an amount of R2018.
I spoke to a gentleman from the Avbob call center on the 12th of May 2025 who confirmed that R9048 is sitting in my policy and that Nonto did not put through the claim...as per his words "the money is hanging in there and nobody has put a claim through as yet"
I was in the same situation when I lost a loved 1 on 28th of Aug 2021 who also qualified for the free funeral benefit and when I quiered with the Pinetown branch I was informed that the lady that was handling my claim no longer works there.
I have this poilcy for 10 years with Avbob and regardless off the issue I experienced with them I still continued with supporting them regardless of them not supporting me in my time of need.
It seems like the Pinetown branch is notorious when it comes to claims and giving you excuses instead of assisting the begrieved policy holder.
I want the money that is due to me to be given to me as when it comes to paying my premiums I keep to my end of the agreement but Avbob does not.
Helpful (0)
Replies (8)0
Replies (8)
AVBOB Mutual Assurance Society's replyOfficial
19 May 2025, 15:50Dear GR,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply19 May 2025, 15:50
Official
Dear GR,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
GR
Gail R's updateReviewer Update
26 May 2025, 15:06It is now 11 days and I still did not receive any feedback except an email stating that my query has been escalated.
Urgently awaiting a response
Urgently awaiting a response
GR
Gail R's update26 May 2025, 15:06
Reviewer Update
It is now 11 days and I still did not receive any feedback except an email stating that my query has been escalated.
Urgently awaiting a response
Urgently awaiting a response
AVBOB Mutual Assurance Society's replyOfficial
28 May 2025, 15:49Dear GR,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply28 May 2025, 15:49
Official
Dear GR,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
GR
Gail R's updateReviewer Update
16 Jun 2025, 15:52Avbob is always appolozisin for doing nothing. I am sick and tired of this. No one is assisting me. Who must I speak to to escalte this to
GR
Gail R's update16 Jun 2025, 15:52
Reviewer Update
Avbob is always appolozisin for doing nothing. I am sick and tired of this. No one is assisting me. Who must I speak to to escalte this to
AVBOB Mutual Assurance Society's replyOfficial
26 Jun 2025, 11:13Dear GR,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply26 Jun 2025, 11:13
Official
Dear GR,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
GR
Gail R's updateReviewer Update
10 Jul 2025, 10:20Can someone from this PUSS Avbob call me. I am tired of your STUPID PUSS automated apology response.
I am going nowhere slowly with this ROGUE company that has *******ed staff that ***** dead peoples money.
I have been sending emails and calling Avbob, I have even been to the Avbob branch and spoken to a consultant who advised me that the lady from AVBOB PINETOWN has put through false items on the quotation that was not given for the funeral. I have stated that AVBOB PINETOWN has ******* consultants that are doing *******ion but AVBOB is not interested. Imagine AVBOB how much of money is being ****** withing your company but staff.
I hope everyone gets to see this and not use AVBOB
The worse funeral company to work with. I hope AVBOB loses more money by stay *****ing from them and losslosing more clients.
I hope AVBOBs rein comes to an end and your ******* staff die themselves so that other ******* staff in AVBOB can do to them what they are doing to us.
AVBOB PINETOWN SE PUSS ****ING ***** ****HOLE MOTHERS HOLE **** ******* DUMB UNEDUCATED ****ERS.
I am going nowhere slowly with this ROGUE company that has *******ed staff that ***** dead peoples money.
I have been sending emails and calling Avbob, I have even been to the Avbob branch and spoken to a consultant who advised me that the lady from AVBOB PINETOWN has put through false items on the quotation that was not given for the funeral. I have stated that AVBOB PINETOWN has ******* consultants that are doing *******ion but AVBOB is not interested. Imagine AVBOB how much of money is being ****** withing your company but staff.
I hope everyone gets to see this and not use AVBOB
The worse funeral company to work with. I hope AVBOB loses more money by stay *****ing from them and losslosing more clients.
I hope AVBOBs rein comes to an end and your ******* staff die themselves so that other ******* staff in AVBOB can do to them what they are doing to us.
AVBOB PINETOWN SE PUSS ****ING ***** ****HOLE MOTHERS HOLE **** ******* DUMB UNEDUCATED ****ERS.
GR
Gail R's update10 Jul 2025, 10:20
Reviewer Update
Can someone from this PUSS Avbob call me. I am tired of your STUPID PUSS automated apology response.
I am going nowhere slowly with this ROGUE company that has *******ed staff that ***** dead peoples money.
I have been sending emails and calling Avbob, I have even been to the Avbob branch and spoken to a consultant who advised me that the lady from AVBOB PINETOWN has put through false items on the quotation that was not given for the funeral. I have stated that AVBOB PINETOWN has ******* consultants that are doing *******ion but AVBOB is not interested. Imagine AVBOB how much of money is being ****** withing your company but staff.
I hope everyone gets to see this and not use AVBOB
The worse funeral company to work with. I hope AVBOB loses more money by stay *****ing from them and losslosing more clients.
I hope AVBOBs rein comes to an end and your ******* staff die themselves so that other ******* staff in AVBOB can do to them what they are doing to us.
AVBOB PINETOWN SE PUSS ****ING ***** ****HOLE MOTHERS HOLE **** ******* DUMB UNEDUCATED ****ERS.
I am going nowhere slowly with this ROGUE company that has *******ed staff that ***** dead peoples money.
I have been sending emails and calling Avbob, I have even been to the Avbob branch and spoken to a consultant who advised me that the lady from AVBOB PINETOWN has put through false items on the quotation that was not given for the funeral. I have stated that AVBOB PINETOWN has ******* consultants that are doing *******ion but AVBOB is not interested. Imagine AVBOB how much of money is being ****** withing your company but staff.
I hope everyone gets to see this and not use AVBOB
The worse funeral company to work with. I hope AVBOB loses more money by stay *****ing from them and losslosing more clients.
I hope AVBOBs rein comes to an end and your ******* staff die themselves so that other ******* staff in AVBOB can do to them what they are doing to us.
AVBOB PINETOWN SE PUSS ****ING ***** ****HOLE MOTHERS HOLE **** ******* DUMB UNEDUCATED ****ERS.
GR
Gail R's updateReviewer Update
10 Jul 2025, 10:25Hello ****holes
Can 1 of you stupid ****en pusses from Avbob ****ing call me.
I am speaking to yourll with respect but Avbob is a ****ing around with me. So maybe I must speak to Avbob like this.
So can 1 stupid dumb puss call me
Can 1 of you stupid ****en pusses from Avbob ****ing call me.
I am speaking to yourll with respect but Avbob is a ****ing around with me. So maybe I must speak to Avbob like this.
So can 1 stupid dumb puss call me
GR
Gail R's update10 Jul 2025, 10:25
Reviewer Update
Hello ****holes
Can 1 of you stupid ****en pusses from Avbob ****ing call me.
I am speaking to yourll with respect but Avbob is a ****ing around with me. So maybe I must speak to Avbob like this.
So can 1 stupid dumb puss call me
Can 1 of you stupid ****en pusses from Avbob ****ing call me.
I am speaking to yourll with respect but Avbob is a ****ing around with me. So maybe I must speak to Avbob like this.
So can 1 stupid dumb puss call me
AVBOB Mutual Assurance Society's replyOfficial
14 Jul 2025, 11:41Good day,
The complaint has been concluded and the written outcome emailed.
Regards
The complaint has been concluded and the written outcome emailed.
Regards
AVBOB Mutual Assurance Society's reply14 Jul 2025, 11:41
Official
Good day,
The complaint has been concluded and the written outcome emailed.
Regards
The complaint has been concluded and the written outcome emailed.
Regards