OUTSTANDING MONEY

I'm very disappointed with the manner in which my claim has been handled by AVBOB Uitenhage branch, I started my claim process way before but today I get a lot of stories regarding my R13000 change that I'm supposed to be getting yet I'm getting the run around on how they still need to contact the head office. Now how am I supposed to get funds for my brother's funeral tomorrow if I still have to wait for the head office to be called when I've been paying my premiums welll all this time. AVBOB UITENHAGE GIVE ME MY MONEY SO I CAN BURY MY BROTHER IN PEACE!!!