Nsele to be moved from AL***X8 to AL***X4

I am so disappointed in you Family !! I called in on the 20th August regarding an issue on my policy and was promised a call back which and that did take place but after the agent i spoke to called Ma Ema and completing way forward to be further assisted with my query by sending an email to clientcare on the 25th August i have still not been responded too, why is this ?? I am terribly DISAPPOINTED I am so FED - UP as i have been the 1 doing the follow-ups and its now 7 days later and NOT 1 call back or response what is GOING on with the people in that department ??!! FIX THIS AND GET BACK TO MY QUERY WITH A RESOLUTION !! Its pathetic i have had to come through to this platform to get your freaken ATTENTION !!