Now we are both deceased?

<p>I am writing this for my elderly friend Mrs J Bekker: I would like to complain about the service received at your Mosselbay Avbob, Mrs J. Bekker lost her husband a week ago, Avbob Mosselbay was responsible for his remains. On going in to your office for the funeral arrangements, she was informed by the person behind the desk that he was not sure what she was going to do, and was handed her OWN Identification documents that had been stamped as deceased! No apology was forthcoming at all. When asked by her what she was supposed to do now, the prompt reply was: "Oh well, you must just tell them (home affairs) that you have lost it. " Now seriously, the inconvenience alone is terrible, this is an elderly lady, the closest home affairs from here happens to be 150km! I want to know what you are going to do about it?</p>