1 reviews | Active since Mar 2013
not treated fairly and given wrong advise
<p>I took a funeral policy with avbob and i have been loyal with them and in 2009 i called in just to check on my policy and i was told that (how did i manage to give birth on two kids on the same year). The matter is my sister's child who passed away and now am raising him as my own - the advise was from avbob that i should take him out and cover him as an extended family because at the claim stage will have a problem. So i have sent the the request to amend my policy as they advise me. Yesterday 27/06 i called in again to check on my policy as usual because they not keep in contact with clients they send letter which they now sure whether they reach clients. Yesterday i spoke to Ronaldo on ********** and he said Gift is not covered any where on the policy and if iwanted to put him on cover i should pay premium backdate to 2009 of which monthly prem is R78 if i backdate the premium it work ou R6550 that i should pay immediately so that they can fix my policy. i feel that i was not treated fairly and i was given wrong advise and they did not disclose all the small prints whereas i have done all they said i must do. I am loosing trust with avbob as i referd my freinds and family to AVBOB but now i am disappointed. </p>
Hello Gabby
We thank you for making us aware of this issue, we have notified the Complaints department for assistance and they will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Family
Hello Gabby
We thank you for making us aware of this issue, we have notified the Complaints department for assistance and they will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Family
I was promised an empty promise by Avbob which makes me to go to Hellopeter then i was promised Heaven and earth. On the 20/07/16 a guy called Samora (xhosa) called me and he confirmed everthing on the phone that MG Zimba will added with immediate effect as an extended family at a premium of R82 up to cover of R10 000 at NO WAITING PRERIOD. He even confirmed with his manager that my premium will go up to R250.88pm. Again promised to send me the documents confirming this but nothing uptodate.
Debit order went through and AVBOB debited R168 that means i was told a lie again. On the same day Samora called me another lady called me from avbob and said to me i need to pay the premium for Mfanafuthi going back to 2009 on the date i requested Avbob to change him to extended and by than his premium would be R78 which makes a total of R6640 that i ave to pay upfront.
Up to date no one has contacted me and i don't know what is happening with my policy, can someone let me know what is happening with my policy.
I was promised an empty promise by Avbob which makes me to go to Hellopeter then i was promised Heaven and earth. On the 20/07/16 a guy called Samora (xhosa) called me and he confirmed everthing on the phone that MG Zimba will added with immediate effect as an extended family at a premium of R82 up to cover of R10 000 at NO WAITING PRERIOD. He even confirmed with his manager that my premium will go up to R250.88pm. Again promised to send me the documents confirming this but nothing uptodate.
Debit order went through and AVBOB debited R168 that means i was told a lie again. On the same day Samora called me another lady called me from avbob and said to me i need to pay the premium for Mfanafuthi going back to 2009 on the date i requested Avbob to change him to extended and by than his premium would be R78 which makes a total of R6640 that i ave to pay upfront.
Up to date no one has contacted me and i don't know what is happening with my policy, can someone let me know what is happening with my policy.
DearAdriena ,
The Complaints Department has investigated your complaint and have communicated the findings to you.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to ********** or a fax to ********** .
Kind Regards,
AVBOB Family
DearAdriena ,
The Complaints Department has investigated your complaint and have communicated the findings to you.
We hope that the matter has been resolved to your satisfaction.
Should you have any further enquiries in this regard please send an email to ********** or a fax to ********** .
Kind Regards,
AVBOB Family