NON PAYMENT ON DOUBLE ACCIDENT BY AVBOB MUTUAL ASSURANCE (DECEMBER 2023 CASE))

December 2023 a family member was found beaten in front of the yard. On 26 December 2023 he passed on. He was insured with Avbob as this was accidental death a double payout was expected. All required paper work was sent and I made my mission to follow-up on the matter it's a pity I can't list the names of the indiduals I dealt with with regards to this matter. I'm still waiting for calls that were promised to follow after each inquiry. If I call then I will be told the person who helped is off or I will be told that the claims department is not responding the consultant who is assisting me on the day i have decided to call the office. I hope by writing this review people will know that if you claim for your double accident you won't be assisted they will promise to call you and they never did. The complaint/ information desk is not helpful and I started to believe that there are no managers one becomes so helpless because you do not know who to call in times like these.