ET
Elliot T
1 reviews | Active since Apr 2025
04 Apr 2026, 20:31
Non Payment of Cash Back Claim
I claim my cash back on the 31st of March. I received this reference PREFAL***X9001 stating thatmy cash back is processed and paid on the 1st and must expect the funds in my bank account in 48hrs. It is now 72hrs no funds on my bank account.
I called your customer service helpline on the 4th and the consultant assured me that by 20h00 the funds would have cleared into my account. As i write this no money has appeared in my account. Is this how slow you process the claims. I am getting worried about the day i claim for the actual funeral policy if it gonna take so long. Should I move my policy to another service provider or you'll pay me ASAP?
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Replies (2)ET
Elliot T's updateReviewer Update
07 Apr 2026, 11:38Avbob is even ignoring the emails. Not replying to my emails from Saturday. This is so unprofessional, you are quick to deduct money from my salary but fails to make a small claim.
ET
Elliot T's update07 Apr 2026, 11:38
Reviewer Update
Avbob is even ignoring the emails. Not replying to my emails from Saturday. This is so unprofessional, you are quick to deduct money from my salary but fails to make a small claim.
AVBOB Mutual Assurance Society's replyOfficial
10 Apr 2026, 14:02Dear ET,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply10 Apr 2026, 14:02
Official
Dear ET,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team