Non payment for my Aunt after she passed on due to an incorrect ID captured by Avbob employee

Another response received from Avbob, that says they cannot process my claim because they understand i had an app i could have changed my details on. theres no courtesy call after waiting for another few weeks, no once cares that i have paid for this policy for so many years and there no advice what should happned as im still paying for my deceased Aunt. The admin Head Sinesipho who promissed to call after reading the review never called back even after hours of spend my airtime on calls lookinf for a feedback instead asked the subbordinate to throw me with the letter. what i do after no advose infact they do not even care. im done with avbob and will not recommend to anyone, the compny deals with sensitive services with the stuff that does not even care i hope i do not hear the name Avbob again.

i will not ba spending my energvy going throgh the so called ombuds and i do not have any confidence in any of avbob services.

COMPLAINT REF : GA 61724 (REVIEW)
We refer to your request to review the claim complaint for the late N. Vika following the outcome provided to
you on 01 August 2024.
We have reviewed and validated the claims documents you submitted and found that the insured family
member, N. Vika (ID: ***), is not associated with the information provided. Therefore, we cannot process a death claim at this time. Please note that it is the policyholder's responsibility to ensure the accuracy of the information provided on the policy, including the details of the insured and listed family members. We understand that you have access to our self-service portal, where you can verify and update this information if necessary. However, it appears that at no point has this information been updated, as required of you as the policyholder.Unfortunately, given the circumstances outlined above, we are unable to reconsider the claim at this time. If you are not satisfied with the internal resolution of your complaint, you may refer the matter to external parties within six (6) months of the date of the outcome letter. You can contact the National Financial Ombud Scheme (NFO)
https://nfosa.co.za/long-term-ombudsman-landing / on number ***or chat on WhatsApp with *** or
the Ombudsman for Financial Service Providers http://www.faisombud.co.za on number *** ***


Dear Avbob

Cancelation on policy number AL***X1 and AL***X6

I, Sipho Vika would like to cancel my policies with immediate effect after receiving poor services and from the company. I have exhausted all avenues and can no longer continue working with the company.

Kind Regards

S. Vika

Date 17/09/2024.