No response and unclear payouts on AVBOB policies after death of policyholder

My mother passed away on 19 December 2025. She held the following policies with AVBOB: AL***X7 GT***X7 AL***XO

All matters were handled through the Sinoville AVBOB branch without a hitch. Since 20 January 2026, I have logged multiple queries requesting information and clarity on these policies and the associated payouts. Despite repeated follow-ups, I have received no proper response.

On 12 January 2026, I received an SMS stating: “AVBOB claim *** is being processed.”

On 16 January 2026, my father (D.S.) and my sister (B.C.) each received two payments as follows: R2,676.77 Each R8,255.64 Each

To date, AVBOB has not confirmed: Whether these were final payments, and How these amounts were calculated.

More concerning is that I am the sole beneficiary on one of the policies, for which I was required to submit my ID and proof of banking. These documents were provided, yet no payment has been made to me, nor has any explanation been given only a sms “AVBOB claim *** is being processed.”

I am requesting:

Written confirmation of all policies paid out, A breakdown of amounts paid per policy and per beneficiary, and

An explanation for the outstanding payment where I am the sole beneficiary.

The lack of communication during an already difficult time is unacceptable. I am asking AVBOB to urgently respond and resolve this matter