LC
Lesley C
1 reviews | Active since May 2016
05 May 2016, 13:33
No response!
Needing to take out funeral cover, I went onto the AVBOB website where I completed a request to have a consultant contact me. This was on 2nd May - to date I am still waiting for a call!!!!!!! If this is an indication of the kind of service my family would receive in the event of my death, I certainly need to look elsewhere for funeral cover. AVBOB, do not waste my time by getting me to complete a form indicating that "a consultant will contact you" when it is obvious that you have absolutely no intention of contacting me. It is lacking common decency and courtesy and quite unacceptable. lack of service a policy holderto me that this is the type of behaviour one would receive in the event of a policy holder
Helpful (0)
Replies (2)0
Replies (2)
AVBOB Mutual Assurance Society's replyOfficial
06 May 2016, 06:37Hello Lesley,
We thank you for making us aware of this issue, our IT department is looking into this issue because we suspect a delay might have been the problem. We will also notify our Client Service department to give you a call as soon as possible to resolve this matter.
Kind Regards,
AVBOB Family
Best regards,
AVBOB Mutual Assurance Society's reply06 May 2016, 06:37
Official
Hello Lesley,
We thank you for making us aware of this issue, our IT department is looking into this issue because we suspect a delay might have been the problem. We will also notify our Client Service department to give you a call as soon as possible to resolve this matter.
Kind Regards,
AVBOB Family
Best regards,
AVBOB Mutual Assurance Society's replyOfficial
06 May 2016, 10:02Hello Lesley,
Can you please provide us with the contact number you used to request a call back to trace our records?
Kind Regards,
AVBOB Family
Best regards,
AVBOB Mutual Assurance Society's reply06 May 2016, 10:02
Official
Hello Lesley,
Can you please provide us with the contact number you used to request a call back to trace our records?
Kind Regards,
AVBOB Family
Best regards,