No respect and dignity

My mom died on the 22nd of October 2022. She died in Scottburgh, KZN. We used Avbob to do her funeral. No apologies was received on the following: 1. They did not explained to us we need a costumized coffin as my mother was tall, they saw her legs off according to the person who assisted us. 2. They could not print and create the pamphlets as they do have a system with examples and they do not understand Afrikaans. 3. The day of the viewing of my mom's body, she lay on a table and not even in the coffin. We had to wait for the viewing. The make make up they put on her face smeared on my face.

Now my sister reported the above to their Head Office and till date no apology nor refund was indicate. We never saw the coffin we payed for. It made me and my family feel disappointed and with a lot of grief and pain till today.

Luckily we used another funeral home we my father passed away.

Hopefully one day I can forgive Avbob for what they did and the trauma they put us through.