No respect

I took out a policy on the 9th of February and avbob deducted their first premium on the 25th of February activating the policy but I'm told on the 1st of August I am told that my account still has a waiting period. I logged the claim on the 7th of August and never heard from them till to date.... I sent an email even contacted the agent that was assisting with the cover... Nothing.... This is sooo wrong as the funeral is tomorrow 😭😭😭😭😭😭😭, should they fail to make the payment I will take that body to their offices and they can bring it back when they are ready to pay.