KR
Keitumetse R

1 reviews | Active since Sept 2017

04 Sept 2017, 13:35

No policy documentation even after requests

I app**** for funeral policy got approved via telephone and never received any documents regarding my policy. i called the lady who assisted me, and she was not available i sent an email to her asking for documents till today i have received nothing but they are busy deducting my money. i have requested online to be assisted, no one is calling me.

This is unacceptable, i cant even cancel my policy because there is no one to assist me.

0
Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply04 Sept 2017, 15:00
Official

Dear ***,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply13 Sept 2017, 09:02
Official

Dear ***,

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department