NO PAYOUT MADE!

Hello Peter I have a complain about Avbob. I joined Avbob for myself, my twin brother and my mother, everything was fine. The problem started when I was making a claim.

On the 8th of November this year, my twin brother was knocked down by car and he passed away on the same day. On the 11 of November 2020 I went to Avbob to put a claim, they told me to wait for 48 hrs. On Friday 13th of November 2020. I went back again to find out why they never put money on my acc, they told me to wait the money will be in during the day. So I took a loan to burry my twin brother because I'm the only one that is working at home. On the 15 of November I phoned them again they still told me to wait till the 16 of November but nothing was in my acc. I went there again on the 18th of November they told me that my claim was under invistagation for 21 days because our ID documents are similar but one number is different, how come when I took the policy they never told me that will be a problem? Please help me I really need this money so that I can pay the debts that I took to burry my brother.