RM
Reuben M

1 reviews | Active since Dec 2012

08 Feb 2018, 17:46

No payments of funeral cover

My wife app**** for Avbob funeral service more than two years ago and more than one year ago I also app**** for one, we never miss any payments, now is already two weeks and we need to bury our daughter who passed away on the 29 January 2018 and until today no payments..we have been taken from corner to pillar but no success, we trusted them that they will make payment within 48 hours as they promised but hey, nothing has done, my wife is crying to me all the time, she used get when my daughter was sick, she cried more when she passed away, now she cries because Avbob keep our money for no reason.and we cannot arrange funeral..

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Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply09 Feb 2018, 06:41
Official

Dear Robieross,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply13 Feb 2018, 14:39
Official

Dear Robieross, ,

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department

RM
Reuben M's update18 Feb 2018, 17:45
Reviewer Update
Yes you contacted me that you will do an investigation, did you give me feedback? No,and you are aware of that.