TP
Thabo P
1 reviews | Active since Mar 2015
15 Feb 2023, 14:52
No information after submitting documents
I sent the cancelation documents yesterday, no reply from Avbob, I call today after 14:00, Gladys from customer care told me that the documents I attached on the e-mail are photos and that I must change them to PDF so that they can be able to view and print them, it's understandable but what was going to happen if I didn't call? This is unfair, they don't even acknowledge receiving E-mails.
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
15 Feb 2023, 17:10Dear Thabo Brutus Pilusa,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply15 Feb 2023, 17:10
Official
Dear Thabo Brutus Pilusa,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
TP
Thabo P's updateReviewer Update
17 Feb 2023, 07:35I am still waiting for avbob to contact me, it shows that they just reply to our reviews, but nothing gets done, but if its a new policy you are treated well until its them who must pay, very disappointing customer service, it shows they don't practice what they preach.
TP
Thabo P's update17 Feb 2023, 07:35
Reviewer Update
I am still waiting for avbob to contact me, it shows that they just reply to our reviews, but nothing gets done, but if its a new policy you are treated well until its them who must pay, very disappointing customer service, it shows they don't practice what they preach.
AVBOB Mutual Assurance Society's replyOfficial
17 Feb 2023, 14:56Dear Thabo Brutus Pilusa,
Your comment has been acknowledged we will contact you in due course.
Kind Regards,
AVBOB Complaints Department
Your comment has been acknowledged we will contact you in due course.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply17 Feb 2023, 14:56
Official
Dear Thabo Brutus Pilusa,
Your comment has been acknowledged we will contact you in due course.
Kind Regards,
AVBOB Complaints Department
Your comment has been acknowledged we will contact you in due course.
Kind Regards,
AVBOB Complaints Department
Best regards,