NO DELIVERY , NO RESPONSE

On the 2nd of March I completed a funeral claim , at the Melville offices. <br> I was told that The claim would be paid within 48 hours , I was however told that the policy was in arrears . This was news , as I did receive an arrears letter and I promptly paid this , especially in light of the fact that my brother in law was seriously ill .I paid the arrears for the funeral policy on the 23rd of February . <br> <br> My issue at this point is that up to and including today , I have not been advised why this claim is not being paid . Instead of a pay out after 48 hours , I received an sms stating that they were assessing this claim . After numerous calls, made by myself , and my wife we were told that the regional manager would contact us .<br> nine days later , and we still have had no feedback . This is poor service , and just plain negligent on AVBOS part . All the lovely ads they run promising dignity . <br> <br> Where is the dignity ion having to lend money for a policy you know you are paying . Despite all of this the February policy money has been accepted and not returned. <br> <br> Do these people even know what they are doing ? How will you fix this . VB Lotz