No crucial response for policy activation

On 08/03/2021 I went to Avbob Krugersdorp branch to check if my policies are up to date and during the discussions with Angie Willemse my husband and I decided that we desperately need another policy for us and our kids for in case anything can happen to us. Angie did a great work and quickly showed us options we needed to chose from for our cover we needed so much and Angie explained to us how the process for new policies operate of which we were going to get an SMS with our new policy details which is normally done within a week. it has now been 3 months we are still waiting and with understanding that the is a waiting period on the policy which we are currently on the loss of 3 months waiting period we are not happy. This is starting to make us think of what will happen to us and our kids should anything drastic occur to one of us. Should maybe surrender the current policy which is paid up to date to go to another insurance company since we feel the bad treatment we are receiving from Avbob which is currently our only hope that gave our mother a lasting dignified funeral? or should we continue doing business with Avbob even though we are not treated well? Angie Willemse does a great work for Avbob and truth must be said, but the problem exist somewhere in the system and it needs to be resolved before it creates havoc unnecessarily. Our new policy should be in the last 3 months of waiting period but because of fellow employees who are failing Angie and us we still do not have a policy even today although everything was signed for on 08/03/2021. I am so disappointed with the treatment and i demand answers like yesterday we are being failed dismally and this is not fair

Unhappy

Amanda N Tsele