NO COPY OF FUNERAL POLICY RECEIVED FROM AVBOBQ

On 23 April 2015 I contacted AVBOB regarding a funeral policy. All relevant information was given to the lady, even my banking details. The lady who assisted me said AVBOB will email me the following day a copy of the contract tp tje email address given to her. She stated there is a 30 day cooling off period. Up to now no contract was sent by AVBOB. I made several calls this morning without any help. The first instalment must go off on 1 June 2015. With no contract how should I know what are the benefits regardings this contract. This service is really unacceptable.