No care whatsoever

Avbob has always been one of the companies I respected based on history. However it is going down fast. Sad because there is so much competition out there. If there is no value for your customers then what? I have an old funeral policy . I have recently app**** for a loan on the value available seeing that the interest rates are reasonable and I did not need a lot. They say they will get back to you within 5 to 7 days. I submitted my forms manually at the Edenvale office, that process alone is quite cumbersome when most entities have electronic systems. today its day 11 with 2 follow up phone calls which have no direction whatsoever on what is going on. You should not venture into new avenues if you are not prepared for them. This is disrespectful and I do not do business that take me for granted. When one starts a process, the cue is a need. Time is precious, we are all too busy to be playing games. When I submitted at reception I was told they were going to give the form to the Manager. Now when I call whoever responds is pointing to the receptionist.