NEGLIGENCE

I have taken out a policy with Avbob late last year around September 2014.they debited my bank account once and I wondered why they are not debiting my account anymore. Now I received a letter advising that I have changed my bank account details to Absa bank. I have never sent a request to avbob to change my banking details how negligent is that. When I call the call centre they telling me that I have requested to change the banking dertails.now I have to pay all the premiums from inception of the policy which I don't have a problem doing.my problem is that avbob made an error which they have to rectify. It's either they make a concession to waive some premiums or I will cancel the policy because the staff is negligent and they covering people's LIVES.<br> <br>