LT
Lebogang T
1 reviews | Active since Jun 2014
11 Feb 2015, 15:30
NEGLEGENCE
I have taken out a policy with Avbob late last year around September 2014.they debited my bank account once and I wondered why they are not debiting my account anymore. Now I received a letter advising that I have changed my bank account details to Absa bank. I have never sent a request to avbob to change my banking details how negligent is that. When I call the call centre they telling me that I have requested to change the banking dertails.now I have to pay all the premiums from inception of the policy which I don't have a problem doing.my problem is that avbob made an error which they have to rectify. It's either they make a concession to waive some premiums or I will cancel the policy because the staff is negligent and they covering people's LIVES.
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AVBOB Mutual Assurance Society's replyOfficial
19 Feb 2015, 11:33Hello lebza89,
Our complaints department has investigated your complaint and would like to inform you that your policy premiums have been paid to 2015/02/28.
Further to this, on 2015/02/20 one premium will be requested against your bank account being the premium for March 2015.
We assure you that the complaint regarding the unprofessional service rendered is receiving urgent attention.
Should you have any further enquiries in this regard please send an e-mail to *** or a fax to ***.
Kind Regards,
AVBOB Family
Our complaints department has investigated your complaint and would like to inform you that your policy premiums have been paid to 2015/02/28.
Further to this, on 2015/02/20 one premium will be requested against your bank account being the premium for March 2015.
We assure you that the complaint regarding the unprofessional service rendered is receiving urgent attention.
Should you have any further enquiries in this regard please send an e-mail to *** or a fax to ***.
Kind Regards,
AVBOB Family
Best regards,
AVBOB Mutual Assurance Society's reply19 Feb 2015, 11:33
Official
Hello lebza89,
Our complaints department has investigated your complaint and would like to inform you that your policy premiums have been paid to 2015/02/28.
Further to this, on 2015/02/20 one premium will be requested against your bank account being the premium for March 2015.
We assure you that the complaint regarding the unprofessional service rendered is receiving urgent attention.
Should you have any further enquiries in this regard please send an e-mail to *** or a fax to ***.
Kind Regards,
AVBOB Family
Our complaints department has investigated your complaint and would like to inform you that your policy premiums have been paid to 2015/02/28.
Further to this, on 2015/02/20 one premium will be requested against your bank account being the premium for March 2015.
We assure you that the complaint regarding the unprofessional service rendered is receiving urgent attention.
Should you have any further enquiries in this regard please send an e-mail to *** or a fax to ***.
Kind Regards,
AVBOB Family
Best regards,