My brother has a policy with you and he was paying R226 monthly

My brother has a policy with you and he was paying R226 monthly. He covered himself, my other brother, his sons, nephew and niece. My other brother passed on 17 July, my brother called to process a claim. To our surprise, they told us that they won't offer full burial services. Full burial services is only offered after 24 months. 24 month waiting period?? Avbob doesn't aducate their customers, they just chase sales and leave customers stranded. We had to pay a top up of R14000 for the coffin, R2660 for the grave and had to hire family cars, tent, chairs, tables, toilets etc because they were not offered, When they call us to come to the branch, which the call was less than a minute - they charged us R25 per call, how ridiculous is that? In times of need, grieve and pain - Avbob just puts salt to the wound and leave you bleeding.