My AVBOB Experience

From the 1st encounter to date it's been 1 problem after another. My biggest issue right now is that I am waiting for a claim that was submitted on 30/05. They are all passing the buck, no1 wants to take ownership. No one can tell me what the hold up is as the claim has been "approved"

The holding times at the call centre is ridiculous & once someone finally picks up & sees a complaint they don't want to deal with then they WILL hang up on you- this has happened to me twice. Emails & direct calls to managers/ team leaders are ignored. It's so unnecessary & cruel to go through the loss of a loved 1 & have to deal with something like this aswell. I've had a policy with these people since 2014 & I really wish I had taken my business somewhere else because the service I have received is absolutely appalling.