Money suckers

In 2016 I had my dad covered on my policy. A few months later I removed him from the policy. Later in 2017 I decided to put him back on,called the call center was told I have to do it at their branch. Went to the branch and was told what the premium is going to be including my dad's premium. I have been paying a premium for my dad since 2017 only to b e told now that he us not covered. I've paid over R2000 to your account and was told on Thursday the 27th that I'd get my money in 5 days time at the latest. To date, there's been no one from your company contacting me with feedback. I want my money bac****!!!!!!! And if I don't get feedback by the end of this week I will take this further!!!!!!!