MONEY LOST DISSAPOINTING SERVICE

I went to AVBOB branch in Jabulani mall to check on my cash back and the person assisting me discovered that there was a person I didnt know of covered under my policy. I did everything they asked me to do and "investigation" was going to be done. Few weeks if not 2 months I followed up with them and I was given the run around, enquired again and was told I would be refunded in 7 days. 7 days passed I followed up and was given the run around again told my case is being handled by so and so,to later being told "they see nothing wrong". They just said they can cancel the policy. No refunds. How can I cover someone I don't know and just pay for years for someone I do not know? Why would I make up a name and create a policy to pay for some imaginary person with my hard earned money? I requested my refund for the error made on my policy but the blame is now put on me. I'm very disappointed in the way my case was handled and to this day I don't even know the person responsible for adding the person, I am not refunded for all those years of paying for that ***** on my account and AVBOB is either distancing or protecting their employees just to avoid doing what's right. Check your policies regularly because there's lots of ******** being hired by reputable companies like this one. Becareful who you trust with your money.