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nomkhitha N

1 reviews | Active since Nov 2016

03 Apr 2017, 08:37

money debited

<p>i was sent an notification that my money will be debited on the 1st of april which i dont understand why because i have told them when i was opening a policy with them they must debit on the last day of the month so i made payment via internet banking on my standard bank account cause i knew i wont be able to keep the money for that long so on the 1st a debit went through so that makes it double payment and that is my travelling money to work i need it back as in today they must refund my money </p>

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Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply03 Apr 2017, 08:55
Official

Dear Kima12,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

Best regards,

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nomkhitha N's update03 Apr 2017, 09:29
Reviewer Update

please can a representitive call me now as this is quite urgent i need that money today !

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply07 Apr 2017, 09:11
Official

Dear kima12,

We have investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department

Best regards,