Misleading sale from Avbob consultant

I'm very disappointed and irate with one of Avbob's consultant who assisted me telephonically on the 21st February 2023, so on this day I received correspondence about my benefits, so I called in to upgrade my existing policy as I wanted better benefits, n this explained to me that she'll do an upgrade n the new policy is now R210. 00 with extra benefits which I was happy with, n she even said the old premium will b canceled, n after 6 months I can surrender the old policy, oky fine, still happy with that, so on the 20th March, 2debit orders went thru, thought It was a mistake so I reversed the old premium n the new 1 went thru bcs that's what the consultant xplains, now the problem is I received an email yesterday from Avbob sayin my old policy is over due by R404 plus, due to not receiving payments since March, apparently this *********** consultant sold me a new policy whereas I asked for an UPGRADE, she even added my son whose 17yrs s an extended fam member so that I pay more, I'm very upset n I will take this matter up if this is not resolved, I've the member since 2011,n I was expecting such big Company, so this lady was making a sale to meet her targets n she mislead me into thinking she's doing an upgrade which wasn't, NOW I WANT THOSE PREMIUMS REVERSED=R210. 00, I WANT TO CANCELL THIS NEW Policy no:AL86080***7 with immediate effect, I will continue with my old policy, otherwise I will have to cancell the whole thing with Avbob if it's not sorted urgently, u employ such people who all they think is sell sell and misleading at the same time, that is very wrong, so now I'm in arrears with my premiums which is not even my fault but your useless consultant, I WANT FEEDBACK N BE IT RESOLVED ASAP, please advise your consultants to never ever think that some of us lack education( Consumer rights and Fais)WE KNOW, I'll b expecting your call SOON