Misinformed managers at Avbob

Good day I joined Avbob effectively on the 1st of June 2019 and as told I’m going to be on trial for 6 months and fully understood. My policy was suppose to mature on the 1st of December 2019. Unfortunately one of the people I covered passed on 2 days before the policy matured which I fully understand that timing wasn’t good. Now my issue is Avbob refunding a premium for the month of November. I spoke to the head of compliant department Mr A Adams who’s so misinformed I’m just wondering how he’s managing that department. Couldn’t explain simple systems of the Company. Instead he suggested a Jnr employee handles my complaint. About 5 people from the so called head office failed to explain a simple thing.

.“When is a request to debit my account sent through to my bank and why refund a premium for a full month If my claim is declined because the deceased passed on month end basically?” If you decline a claim decline in totality and not conditions that are going to cause loop holes.

The so called team leader at the head office can’t handle complaints as well. Their head office is a mess and their Jnr employees sound more informed than managers. Very disappointed with the service i got during a time like this. Was promised to be called back on my complaint and I’m still waiting. No sense of agency at all. Hope to hear from them if they will respond.