Misinformation

I would hereby like to complain about the incompetence of the service i had received from AVBOB. I was given incorrect information when submitting a claim from avbob, the consultants told me i had R24 000.00 to assist in the burial of my late uncle. When i called the alberton branch they confirmed R24 000.00 and Groblersdale branch also confirmed that same amount until recently when I received a call stating they had made a mistake, the actual amount is R10 000.00. I am very inconvenienced by the level of incompetence I had receieved from avbob as the funeral is just 2days away and its almost impossible to raise R14 000.00 by that time. I believe that Avbob owes me an explanation and both the branches that gave me incorrect information should be dealt with and be held accountable. I would gladly appreciate if my query gets attended to.

My contact number is ***